terms and conditions
Last updated: 21 October 2026
Welcome to Botanical Symphony. These Terms & Conditions explain the rules governing the use of our website, the purchase of our spirits through our online shop, and the rights and responsibilities of customers and the seller.
Please read these terms before placing an order. Nothing in these Terms & Conditions limits or excludes any mandatory rights that you have under applicable consumer-protection law.
1. Seller and contact information
The Botanical Symphony website (botanicalsymphony.com) and its online shop are operated under the responsibility of:
Locanda Le Piazze S.r.l.
Località Le Piazze 41
53011 Castellina in Chianti (SI)
Tuscany, Italy
VAT number: IT01356390524
REA: SI 141003
Customer service and commercial enquiries:
wine@onebelvedere.com
Botanical Symphony is a brand name used in connection with the spirits presented on this website. References to “we”, “us” and “our” in these terms refer to the seller identified above.
2. Scope of these terms
These Terms & Conditions apply to the use of the Botanical Symphony website and, where applicable, to purchases of products offered through its online shop.
Product-specific information, prices, available delivery destinations, shipping charges and other conditions presented during checkout form part of the information provided to customers before an order is submitted.
Where mandatory law provides greater protection than these terms, the applicable legal provisions take precedence.
3. Age restrictions and responsible purchasing
Botanical Symphony products contain alcohol and are intended exclusively for adults who meet the legal drinking and purchasing-age requirements applicable in their jurisdiction.
By purchasing alcoholic beverages from our online shop, you confirm that you satisfy the applicable minimum legal age and are legally entitled to purchase and receive the products in the relevant destination.
We may request appropriate age verification or additional information where required by law or reasonably necessary to complete an order. Delivery partners may also be required to verify the recipient’s age at delivery.
We reserve the right to refuse or cancel an order where completing it would violate applicable laws or restrictions concerning the sale or delivery of alcoholic beverages. Any payment collected for an order that cannot lawfully be fulfilled will be refunded in accordance with applicable law.
We encourage responsible consumption. Alcohol should not be consumed by minors, and visitors should follow the health and safety guidance applicable in their jurisdiction.
4. Products and availability
Botanical Symphony offers a selection of spirits, including gin and amaro. Product descriptions, bottle formats, alcohol content, prices and availability are presented on the relevant product pages.
We aim to ensure that product information is accurate and up to date. However, minor differences may occur between website photography and the appearance of an actual product, including packaging or labelling details.
Products are offered subject to availability and applicable sales restrictions. If a product becomes unavailable after an order has been placed, we will contact the customer to explain the available options, including a refund where appropriate.
We do not substitute products without the customer’s agreement.
5. Prices, taxes and currency
Prices are displayed in euros (EUR). The price and applicable taxes shown to the customer during checkout govern the order, subject to applicable law.
Delivery charges and any other additional amounts payable to the seller will be disclosed before the customer submits an order.
Where products are offered for delivery outside the European Union, import duties, local taxes or customs charges may apply. Their treatment depends on the destination and the delivery arrangements presented or agreed before purchase.
We do not assume that customs duties or destination-country charges are included in every order. Where additional charges may be payable by the recipient, the relevant information should be made available before the purchase is completed.
We may change advertised prices for future orders. A change made after a purchase contract has been concluded does not automatically change the agreed price of that order.
6. Ordering and contract formation
To place an order, select the desired products, add them to your shopping cart and follow the checkout instructions.
Before submitting an order, you should review the selected products, quantities, contact details, delivery address, available payment methods and total price, including applicable delivery charges.
Submitting an order constitutes an offer to purchase the selected products. An automated acknowledgement confirms that the order has been received but does not necessarily constitute acceptance of the order.
The purchase contract is concluded when we expressly accept the order or otherwise confirm that it has been accepted for fulfilment, subject to mandatory law.
We may contact you where clarification or additional information is required to complete your purchase.
If an order cannot be accepted because of stock limitations, legal restrictions, payment issues or an obvious error, we will inform the customer and refund any payment collected for goods that will not be supplied.
7. Payment methods and security
Payment methods available for a purchase are displayed during checkout and may vary depending on the destination, transaction or website configuration.
Where supported, payments are processed using secure third-party payment services, which may include Stripe.
Payment providers may perform transaction verification, fraud-prevention checks and other processing in accordance with their own terms and privacy information.
We do not guarantee that every payment method will be available for every order. An order may be delayed or declined if the payment cannot be authorised or completed.
For information about the processing of personal data during checkout, please consult our Privacy Policy.
8. Delivery destinations and shipping
Delivery of alcoholic beverages is subject to legal, carrier and operational restrictions. Not every country or region can necessarily be served.
Available delivery destinations and shipping options are determined by the arrangements offered for the relevant order. Customers should confirm that their delivery address is supported before completing checkout.
Estimated delivery times, shipping costs and any applicable restrictions should be communicated during checkout or through the order confirmation and related customer-service communications.
Delivery estimates may be affected by carrier operations, customs procedures, public holidays, weather conditions or other circumstances outside our reasonable control.
We will comply with applicable consumer rights relating to delivery. Unless a different delivery period is agreed, goods covered by EU consumer delivery rules must generally be delivered without undue delay and no later than 30 days after conclusion of the contract.
Where a delivery cannot be completed, the customer may have rights to request delivery within an additional appropriate period or terminate the contract in accordance with applicable law.
The risk of loss or damage to goods generally passes to a consumer when the consumer, or a person designated by the consumer other than the carrier, receives physical possession of the goods, subject to the exceptions provided by law.
9. Delivery problems, loss and damage
If your order arrives damaged, incomplete or incorrect, or if your shipment appears to have been lost, please contact us at wine@onebelvedere.com.
Include your order number, a description of the issue and, where reasonably possible, photographs of any damaged goods, packaging and shipping label. These details help us investigate the issue and arrange an appropriate resolution.
We may communicate with the delivery provider to investigate lost or damaged shipments.
Any investigation by a courier or insurer does not remove or reduce rights and remedies that customers are entitled to under mandatory consumer law.
Where goods are damaged, defective, missing or incorrectly supplied, we will assess the circumstances and provide an appropriate remedy in accordance with applicable law.
10. Right of withdrawal
Consumers purchasing goods at a distance within the scope of applicable EU consumer law generally have the right to withdraw from the purchase contract within 14 calendar days without giving a reason, subject to the exceptions established by law.
For a purchase of goods, the withdrawal period generally begins on the day the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods. Special rules may apply where products are delivered separately.
To exercise the right of withdrawal, inform us of your decision through an unequivocal statement sent to:
Email: wine@onebelvedere.com
Seller: Locanda Le Piazze S.r.l.
Address: Località Le Piazze 41, 53011 Castellina in Chianti (SI), Italy
You may use the model withdrawal form provided at the end of these terms, but doing so is not mandatory.
It is sufficient to send your withdrawal communication before the applicable withdrawal period expires.
Exceptions: The right of withdrawal does not apply in certain circumstances specified by law. These may include sealed goods which are not suitable for return for health-protection or hygiene reasons and were unsealed after delivery, where the legal conditions for that exception are satisfied. A specific exception also exists for certain alcoholic beverages subject to market-price fluctuations and delivery conditions defined by law.
The fact that a product contains alcohol does not, by itself, automatically exclude the consumer’s right of withdrawal.
11. Returns and refunds following withdrawal
If you exercise a valid right of withdrawal, you must return or hand over the goods without undue delay and, in general, within 14 days after notifying us of your decision to withdraw.
Before sending a return, please contact wine@onebelvedere.com for practical return instructions and confirmation of the appropriate receiving address.
Where permitted by law and disclosed before purchase, the customer bears the direct cost of returning goods following a change-of-mind withdrawal, unless we have agreed to bear that cost.
For a valid withdrawal, we will reimburse the payments received for the returned goods, including the standard delivery costs where required by law. Additional costs resulting from a customer’s choice of a more expensive delivery method need not be reimbursed to the extent permitted by law.
Refunds will be made without undue delay and within the legally applicable period, generally no later than 14 days after we are informed of the withdrawal decision. Where permitted by law, reimbursement may be withheld until the goods have been received or the customer has supplied evidence of having sent them back, whichever occurs first.
Refunds will ordinarily be made using the same means of payment as the original transaction, unless otherwise expressly agreed and without additional reimbursement fees for the customer.
Customers may be responsible for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, as provided by applicable law.
12. Faulty, defective or non-conforming products
The right of withdrawal is separate from the legal rights that apply when goods are defective, damaged or do not conform to the purchase contract.
Consumers benefit from the statutory remedies and legal guarantees established by applicable consumer-protection law, including the relevant minimum protection periods under EU rules.
Depending on the circumstances and the applicable law, remedies may include replacement, an appropriate price reduction or a refund. The remedies available and their order of application are determined by the relevant legal provisions.
If you believe that a product is defective or does not match the description provided at purchase, contact wine@onebelvedere.com and provide your order number and details of the issue.
Nothing in these terms removes or restricts mandatory statutory guarantees or other consumer remedies.
13. Customer information and account security
Customers are responsible for providing accurate and complete information reasonably necessary to process an order and arrange delivery.
If account functionality is available, users should keep their login credentials secure and notify us if they suspect unauthorised account access.
We may take reasonable action to protect website security and prevent misuse, subject to applicable law.
14. Website content and intellectual property
The Botanical Symphony name, visual identity, product descriptions, photography, illustrations, design elements and other website materials may be protected by copyright, trademark and other intellectual-property rights belonging to their respective owners or licensed users.
Visitors may browse the website and use its content for lawful personal purposes. Except where permitted by law, content may not be reproduced, republished, commercially exploited or modified without the appropriate permission from the rights holder.
Nothing in these terms transfers ownership of intellectual-property rights to website visitors or customers.
15. Acceptable website use
You agree to use this website lawfully and not to interfere with its operation or security.
In particular, you must not attempt to gain unauthorised access to restricted systems, introduce malicious code, misuse website features, submit fraudulent orders or engage in activity that infringes the rights of others.
We may take reasonable steps to protect the website, its users and our commercial operations, subject to applicable legal requirements.
16. Availability, external links and liability
We aim to keep the website accessible, accurate and secure. Temporary interruptions may occur because of maintenance, technical faults or circumstances outside our reasonable control.
The website may contain links to services or websites operated by third parties. Those services may be subject to their own terms and privacy information.
Any limitation of liability in relation to website use applies only to the extent permitted by applicable law. Nothing in these terms excludes or restricts liability that cannot lawfully be excluded, including mandatory consumer rights and remedies.
17. Privacy and cookies
Personal data collected through the website, customer communications and online purchases is processed in accordance with applicable data-protection law.
For further information, please consult:
Non-essential cookies and related technologies are managed through the website’s consent-management system. Using the website does not, by itself, constitute consent to optional analytics or marketing cookies.
18. Applicable law and disputes
These Terms & Conditions are governed by Italian law, without prejudice to mandatory consumer-protection rules applicable in the consumer’s country of habitual residence where those rules cannot lawfully be excluded.
Any dispute will be handled in accordance with the jurisdiction and consumer-protection rules applicable to the particular transaction.
Consumers may have access to competent courts, supervisory authorities or alternative dispute-resolution procedures as provided by applicable law.
Before initiating formal proceedings, customers are encouraged to contact us at wine@onebelvedere.com so that we can seek an appropriate resolution.
19. Changes to these terms
We may update these Terms & Conditions to reflect changes to our products, operations, website functionality or legal requirements.
The version published on this page will indicate its most recent update date.
Changes to these terms do not automatically modify contracts already concluded with customers, unless permitted by applicable law or separately agreed.
20. Model withdrawal form
You may use the following information if you wish to exercise a statutory right of withdrawal. This form is optional.
To:
Locanda Le Piazze S.r.l.
Località Le Piazze 41
53011 Castellina in Chianti (SI), Italy
wine@onebelvedere.com
I hereby give notice that I withdraw from my contract of sale for the following goods:
- Product(s):
- Order number:
- Ordered on / received on:
- Customer name:
- Customer address:
- Customer email:
- Date:
Customer signature (only if this form is submitted on paper).
21. Contact us
For questions about products, online orders, delivery, returns, refunds or these Terms & Conditions, please contact:
Locanda Le Piazze S.r.l.
Località Le Piazze 41
53011 Castellina in Chianti (SI)
Tuscany, Italy
Email: wine@onebelvedere.com