Last updated: 21 October 2026

This Privacy Policy explains how personal data is collected and used in connection with the Botanical Symphony website (botanicalsymphony.com), our spirits, online shop, enquiries and communications. It describes the purposes of processing, the legal bases we rely on, the recipients of personal data, and the rights available to individuals under applicable data-protection law.

1. Who is responsible for your personal data?

The data controller identified for the operation of this website is:

Locanda Le Piazze S.r.l.
Località Le Piazze 41
53011 Castellina in Chianti (SI)
Tuscany, Italy
VAT number: IT01356390524
REA: SI 141003

Contact for privacy and website enquiries: wine@onebelvedere.com.

Botanical Symphony is a brand name. References to “we”, “us” and “our” in this policy refer to the data controller identified above, in relation to the processing activities described here.

2. When this policy applies

This policy applies when you browse the Botanical Symphony website, contact us, subscribe to communications where this option is offered, interact with our age-verification or cookie-preference tools, create or use a customer account where available, or place an order through our online shop.

Additional information may be supplied at the point where particular information is collected, for example in a checkout form or through a third-party service.

3. Personal data we may collect

The information we process depends on how you use the website.

• Contact and correspondence: your name, email address, telephone number where provided, and information included in messages or enquiries.
• Customer and order information: billing and delivery details, products ordered, order identifiers, transaction status, delivery arrangements, customer-service communications and related records.
• Account information: account identifiers, login-related information, saved details and order history, where customer-account functionality is used.
• Payment information: information necessary to process or confirm payment, such as payment status and transaction references. Card payment details may be collected and processed directly by the payment service provider used at checkout.
• Newsletter information: your email address, subscription preferences and subscription or unsubscribe records if you request marketing communications.
• Technical and security information: IP address, device and browser information, access times, diagnostic records, website interactions, and information used to detect errors, misuse or attempted fraud.
• Cookie and analytics information: consent preferences and, where you have given the relevant consent, analytics identifiers and information about how you use the website.
• Age-verification preferences: confirmation or preference information associated with the website’s legal-drinking-age access check. This is not a substitute for any age or identity checks required for a purchase or delivery.

Please avoid including unnecessary sensitive personal information in messages or form submissions.

4. Why we use personal data and our legal bases

• Responding to enquiries and customer requests: to communicate with you and respond to questions about our products, website or orders. Our basis is our legitimate interest in handling enquiries or taking steps at your request before entering into a contract.
• Shopping, payments and fulfilment: to operate the online shop, process orders, arrange deliveries, handle returns and provide support. Our basis is performance of a contract or taking pre-contractual steps at your request.
• Accounts and requested website features: to provide functions that you choose to use. Our basis is performance of a contract or our legitimate interest in providing the requested service, as applicable.
• Accounting and legal compliance: to keep necessary records, comply with tax and consumer-protection obligations, and meet applicable requirements concerning the sale and delivery of alcoholic beverages. Our basis is compliance with legal obligations.
• Website security: to maintain the website, diagnose technical problems, prevent fraud and protect our services. Our basis is our legitimate interest in maintaining a secure and reliable website, and legal obligations where applicable.
• Audience measurement: to understand how visitors use the website through non-essential analytics, including Google Analytics 4. Our basis is your consent where required for the relevant cookies or similar technologies.
• Marketing communications: to send news, product updates or promotional messages where you have subscribed or where another lawful basis is available under applicable rules. You may unsubscribe or object as applicable.
• Managing consent choices: to remember your cookie preferences and, where applicable, demonstrate compliance with consent requirements. Our bases are compliance with legal obligations and our legitimate interests in managing privacy choices.
• Legal claims: to establish, exercise or defend legal rights where necessary. Our basis is our legitimate interests and, where relevant, legal obligations.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing lawfully carried out before withdrawal.

5. Online shop, checkout and payment providers

Our online shop uses WordPress and WooCommerce-related functionality. When you place an order, information necessary to manage your purchase may be processed by the website, the relevant payment provider, and fulfilment or delivery partners.

Payment services presented at checkout may apply their own privacy terms and may act as independent controllers for some payment-related processing. For example, if Stripe is offered as a payment method, you can read its privacy information at stripe.com/privacy.

Information required to complete a purchase or comply with applicable legal requirements may be mandatory. If you do not provide it, we may be unable to complete or deliver the order.

6. Contact forms, newsletters and communications

When you contact us directly or use a form on the website, we use the information you provide to handle your enquiry and reply. Depending on the website’s technical configuration, messages may be transmitted by email and stored in the website administration system or the relevant email service.

If you subscribe to a newsletter or other promotional communications, we use the contact details you submit for that purpose, subject to the consent or other lawful basis required by applicable law. You can unsubscribe using the link in a marketing email, where provided, or by writing to wine@onebelvedere.com.

7. Cookies, consent management and analytics

We use Complianz to present cookie choices and to manage non-essential scripts and technologies. Cookies needed for core website functions, shopping-cart operation, security or remembering consent preferences may be used without optional analytics consent where permitted by law.

Our website uses Google Analytics 4 for website measurement. Based on the website’s current configuration, GA4 analytics requests are enabled after the visitor accepts the relevant statistics cookies and are not intended to run before that consent or after rejection.

For a description of cookie categories, providers and applicable retention periods, please read our Cookie Policy.

You can change or withdraw cookie consent through the website’s cookie-preferences control when available, or contact us if you need assistance. You may also manage cookies in your browser settings.

8. Age restrictions

Botanical Symphony promotes and sells alcoholic beverages. The website and products are intended for adults who are of legal drinking age in their jurisdiction. The website uses an age-verification interface, and additional checks may be required for purchases or delivery depending on the applicable rules.

We do not knowingly use this website to solicit personal data from children. If you believe that a child has provided personal data to us, please contact wine@onebelvedere.com.

9. Who may receive your data?

Where necessary for the purposes described above, personal data may be accessed by or shared with:

• authorised personnel and collaborators involved in Botanical Symphony operations and customer support;
• website hosting, maintenance, security, backup and technical-service providers;
• e-commerce, payment and order-processing providers, including WooCommerce-related services and the payment services made available at checkout;
• shipping, courier and fulfilment providers where an order requires delivery;
• email-delivery, contact-form or newsletter providers used for the relevant communications;
• analytics and consent-management providers, subject to the applicable requirements and consent choices;
• professional advisers and public authorities where required by law or needed to protect legal rights.

Service providers acting on our behalf are expected to process personal data under appropriate contractual arrangements and applicable data-protection requirements. Some recipients, such as payment providers or public authorities, may process personal data in their own right.

We do not sell personal data.

10. International transfers

Some service providers may store or access information outside the European Economic Area. Where a transfer requires safeguards under applicable law, we rely on an appropriate mechanism, such as an adequacy decision, Standard Contractual Clauses or another legally recognised safeguard, as applicable to the provider and transfer.

Information about a specific provider’s arrangements may also be available in that provider’s privacy documentation. You may contact us for further information concerning the safeguards relevant to your personal data.

11. How long we keep data

We keep personal data only for as long as necessary for the purpose for which it was collected, unless a longer period is required by law or necessary for a dispute or legal claim.

• Order, payment-confirmation and accounting records: for the duration of the transaction and the periods required under applicable tax, accounting and commercial laws.
• Customer accounts: while an account remains in use, followed by deletion or anonymisation when no longer required, subject to legal and operational obligations.
• Enquiries and support correspondence: for the time reasonably necessary to address the request and any related follow-up or claim.
• Newsletter subscriptions: until you unsubscribe, withdraw consent where relevant, or the information is no longer required; limited suppression records may be retained to respect your choice.
• Security and technical logs: for periods proportionate to maintenance and security needs, extended where necessary to investigate an incident or comply with a legal requirement.
• Consent and analytics information: according to the purposes and settings of the relevant tools, and the retention periods described in our Cookie Policy.

12. Your rights

Subject to applicable law and the conditions that apply to each right, you may request access to personal data, correction of inaccurate information, deletion, restriction of processing, or portability of eligible data. You may object to processing based on legitimate interests and may withdraw consent at any time where processing relies on it.

To exercise your rights, contact wine@onebelvedere.com. We may request reasonable information to verify your identity before acting on a request. We will respond within the period prescribed by applicable law.

You may also lodge a complaint with the Italian data-protection authority, the Garante per la protezione dei dati personali, or another competent supervisory authority where applicable.

13. Automated decisions

We do not use personal data submitted directly to this website to make decisions based solely on automated processing that produce legal or similarly significant effects concerning individuals.

14. Security

We use technical and organisational safeguards appropriate to the nature of the data and the risks involved. These may include access controls, encrypted connections, system maintenance, backup arrangements and measures designed to detect misuse. No online service or method of storage can be guaranteed to be completely secure.

15. Links to third-party websites

Our website may link to third-party websites, payment services or social platforms. When you follow an external link, the provider’s own privacy terms may apply. We recommend reviewing those terms before providing personal data.

16. Changes to this policy

We may revise this Privacy Policy if our website, services, providers, business operations or legal obligations change. The current version will be published on this page with a revised “Last updated” date.

17. Contact

For privacy questions, data-protection requests or information about this notice, contact:

Locanda Le Piazze S.r.l.
Località Le Piazze 41
53011 Castellina in Chianti (SI), Italy
Email: wine@onebelvedere.com